-- Background Steve Weitzenkorn
is an organizational psychologist with over twenty years
of experience in management consulting, training design
and development, and project management. He has extensive
experience in strategic human resource development, the
"people side" of organizational change, and customer
loyalty. Steve has worked with major companies in
virtually every industry, including finance, high
technology, telecommunications, insurance, manufacturing,
hospitality, aerospace, automotive, utilities, and
healthcare. He has developed results-oriented training to
improve sales effectiveness, customer
service/satisfaction and loyalty, leadership, team
effectiveness and teamwork, continuous improvement,
safety, organizational change, and several other
areas. Areas of
Expertise · Designing
and guiding the implementation of culture and
organizational change, including the processes for
building commitment at all levels. · Developing
strategies, systems, and skills for employee-driven
customer loyalty. · Developing
leadership and employee programs to improve competitive
business performance. · Conducting
needs analysis, designing and developing customized
training, and aligning human resource systems to achieve
business objectives. · Training and
facilitation at all levels. Experience Steve is a
principal of HROutfitters, a human resources consulting
firm. Previously, he was Vice President - Consulting
Services Group with Development Dimensions International
(DDI), a consulting firm specializing in leadership and
service training, assessment and selection services, and
facilitation of organizational change. Steve is certified
in most DDI training systems. His breadth of experience
includes customer satisfaction and loyalty, strategic
selling and sales training, leadership development,
organizational and culture change, labor-management
cooperation, and aligning human resource systems with
business strategies. He created an executive-level
simulation on the human side of reengineering and was one
of the lead facilitators at the PEPI Reengineering Forum.
Steve has consulted
with such organizations as Bank One, Citibank, Charles
Schwab, Heller Financial, NCR, Motorola, Oracle,
Westinghouse, Bally's, Harrah's, Hyatt Hotels, Promus, BP
Oil, Amoco, JC Penney, US Steel Mining, A.T. Cross,
Dreyer's, Buick Motor Division of GM, Morton, General
Dynamics, McDonnell Douglas, W.W. Grainger, Florida Power
& Light, several regional US telephone companies, and
Tsinghua University in Beijing. Steve received the
William C. Byham Award for Innovation and Excellence in
Training Technology in 1993. In 2005, one of his programs
won the Henkel Award for Global HR Excellence. Steve has
a Ph.D. in Human Learning and Organizational Behavior
from the University of Nebraska.
HROutfitters